B2B-only scope
Property 360 Tour accepts orders only from businesses and professional vacation-rental operators acting for business purposes. Consumer orders are not accepted, so the statutory consumer withdrawal procedure and model withdrawal form are not offered for these contracts.
Cancellation before production
A business customer may request cancellation in writing before production begins. If no work or non-recoverable third-party cost has been incurred, no production charge is due and any captured payment for the cancelled service will be refunded.
Cancellation after production begins
After production begins, Property 360 Tour may deduct the reasonable value of completed work and documented non-recoverable third-party costs from any voluntary refund. The customer receives an explanation of the calculation. After final delivery, a change of mind does not normally create a refund right. Mandatory rights for defective performance remain unaffected.
Stripe authorization and capture
The order form itself does not charge the customer. Stripe authorization reserves the agreed USD amount but is not a completed charge. Capture occurs only after the final unwatermarked deliverables have passed quality review and are ready for immediate release. Approved refunds are normally returned through the original payment method.
Unsuitable material
If supplied images are unsuitable, production is placed on hold and replacement material is requested. The customer is informed before charge capture where the agreed result cannot reasonably be completed.
How to request cancellation or raise a defect
Email hello@property360tour.com with the order reference, business name and requested resolution. The responsible provider is Karl Heinz, Property 360 Tour, Hollander Strasse 57, 30629 Hannover, Deutschland. The parties should allow a reasonable opportunity to inspect and correct a reproducible defect before seeking a price reduction or refund.
Last updated: July 2026